Email us at hello@mowdew.com
We read every message and usually reply within one business day. Tell us your name and (if you have one) the property or business, and we'll get you sorted.
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Common questions
How are visits verified?
When a pro arrives, Mowdew checks them in — timestamped and location-verified at the property — and checks them out when they leave. Before/after photos (and, for pools, the pH and chlorine read from a test-strip photo) attach to that visit. The homeowner sees the same verified record the invoice is built from. Location is captured per visit only — never continuously. See our Privacy Policy for the details.
How do I pay an invoice?
Open the invoice and tap to pay. Mowdew opens your own Venmo, PayPal, or Zelle with the amount and the business's handle pre-filled — you complete the payment in that app. Once it's paid, the month is marked in the ledger so you never accidentally pay it twice.
Does Mowdew handle my money?
No — Mowdew never touches your money. Payments go directly between the homeowner and the business through their own Venmo, PayPal, or Zelle accounts. Mowdew never processes a card, holds a balance, or moves funds. We just pre-fill the amount and the handle, then mark the invoice paid in the shared ledger.
How do I reschedule a visit?
A homeowner can request a new date right in the app. The business gets the request and, once they approve it, the pro's route updates automatically — no morning phone calls. You'll see the confirmed date on your visit timeline.
Are homeowner accounts really free?
Yes — free, forever. Homeowners get the verified visit feed, before/after photos, pool chemistry trends, one-tap pay, and the never-double-pay ledger at no cost. Only the business pays a subscription, and that covers every pro and every homeowner on its book.
What if the geofence misses a check-in?
Auto check-in is just an assist. A pro can always check in manually with one tap — still timestamped and location-stamped — so bad GPS, a dead battery, or no signal can never block recorded work.
How do I delete my account or data?
Email hello@mowdew.com and we'll delete your account and associated personal data. You can also request a copy or correction of your data. See the Privacy Policy for what we keep and why.
Still stuck, or want to report a bug? Email hello@mowdew.com — a real person will get back to you.